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Lucky for me someone was just being dropped off and I snag it. I am alone, 60 yrs old now dragging my 2 large heavy bags thru the Casino to find where I was dropped off the night before hoping that is where I can get a taxi. I am at the far end of this huge casino by the bell desk so I ask where can I get a taxi. I go to bell desk to get my bags, wait, wait, wait finally someone actually shows up to man the bell desk and brings them. By this time I can't wait to get out of there. Its expensive and very average eggs benny. no food, talk to manager, oh order was lost? Food finally arrives 1 hr 15 min after I sat down.

I go down to eat, after sitting for 20 min I place my order. No they will not extend check out, no they do not care or know why my bags were never delivered. The bags show up the next morning at 10am. After calling 5 times and its now 12 midnight I sleep in my dirty travel clothes with no toiletries nothing. I get tot he room, its nice and I am mad and very tired. I got my money back from Expedia who could not figure out how this happened. I ended up getting a res somewhere else for the additional days. Yes I talked to a surly I don't give a crap manager. They did not care and really did not want to look into how that could of happened. I even had the reservation showing paid and confirmed. No apology no explanation just sorry we are booked and you only have a room for tonight. At check in I find out I only have that night and not the additional 5 nights I booked and paid for thru Expedia. Chen in horrible, I had two back to pack reservations and had called the day before arrival to confirm them. The hotel is beautiful no doubt and it looks like it would be heaven to stay there, the casino has all the best games and the rooms are luxurious. I am an experienced traveler and I stay at nice places. I am telling you, pay attention in this case. I read the reviews and I always take t hem with a grain of salt.

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